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Aplikasi Hybrid Pencarian Travel Agent Berdasarkan Kriteria Paket Wisata (Studi Kasus : Pulau Lombok)
Abstract- The research of "Lombok Travel Agent Information System" was conducted because of the absence of a system that could provide information about travel agent based on required criteria by traveller, such as facilities, price range and type of tour packages. These criteria are obtained from survey and interview. This system was made in form of hybrid application, a website for admin, travel agent and traveller was built with CodeIgniter Framework. And the mobile application for traveller was built with Ionic Framework. The purpose of this system is to accommodate information about travel agents in Lombok Island. Hence, the traveller could find travel agent according to their choice. In this system, there was a wish-list feature that could mark and store travel agent data as the travelers' wishes. And, there is a feedback feature to provide an assessment of the travel agent have been used by the traveller. System development was used waterfall method, for testing phase used Black Box method and MOS (Mean Opinion Score) testing. The result of MOS test showed that the average of traveller respondents stated very good, good and stated do not know were 26.11%, 68.33% and 5.56%. The average assessment of admins and agents as respondent very good, good and stated do not know were 23.33% and 65.56% and 11.11%. There was no response that stated the system was not good or bad. The average of MOS test results for this system is 4.12 for admin responses and 4.2 for traveller responses. This research concluded that this applications is eligible to use.
Keywords: Travel Agent, Traveller, Hybrid Application,
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